You’ve probably been there. You’re sitting in your car, ready to check your fuel level or start your engine remotely, and the My Chevrolet app just refuses to refresh. The data looks old, nothing updates, and you’re left wondering if your vehicle is even connected anymore.
This frustrating issue affects thousands of Chevy owners daily. Your app might show yesterday’s mileage, an outdated fuel gauge, or simply refuse to pull fresh information from your vehicle no matter how many times you close and reopen it.
Through this guide, you’ll understand exactly why your My Chevrolet app stops updating and learn practical fixes you can apply right now without calling a dealer or tech support.
What’s Really Happening When Your App Won’t Update
Your My Chevrolet app relies on a constant conversation between your phone, Chevy’s servers, and your vehicle’s onboard computer system. When updates stop flowing, that conversation has broken down somewhere along the chain.
Think of it like a relay race where three runners need to pass a baton smoothly. Your vehicle sends data to GM’s cloud servers through its built-in cellular connection. Those servers process and store the information. Then your phone app contacts those same servers to grab the latest details. If any runner drops the baton, your app displays stale information.
The app typically updates vehicle data every few hours when your car is parked and more frequently after you’ve driven it. You should see current odometer readings, fuel levels, tire pressures, and oil life percentages. When these numbers freeze or show outdated information, something in that communication chain has failed.
Most owners first notice the problem when they open the app expecting to see today’s mileage, but the numbers haven’t budged since yesterday. Your remote start might work fine, yet the status information remains stuck in time. This disconnect creates real headaches when you’re trying to monitor your vehicle’s health or plan maintenance based on accurate data.
My Chevrolet App Not Updating: Common Causes
Several technical gremlins can interrupt the flow of data from your vehicle to your phone. Let’s break down what’s typically behind these update failures so you know what you’re dealing with.
1. Poor or Lost Cellular Connection in Your Vehicle
Your Chevy needs its own cellular signal to send data to GM’s servers, completely separate from your phone’s connection. Older vehicles use 3G networks that have been shut down in many areas, cutting off their ability to communicate. Even newer models can struggle in parking garages, rural areas, or buildings with thick walls.
Picture your car trying to send a text message but having zero bars. No signal means no data upload, which means your app keeps showing the last successful update. The vehicle’s modem might be working perfectly, but without cellular coverage, it’s shouting into the void.
Many owners park in underground garages or metal structures that block signals completely. Your car sits there all day, unable to reach GM’s servers, while your app grows increasingly outdated. This becomes particularly obvious when you park in a different location and suddenly your app refreshes without any other changes.
2. Expired or Inactive Connected Services Subscription
GM requires an active subscription to their Connected Services plan for the app to receive vehicle data. Your trial period typically lasts three to five years depending on your model year, and once it expires, updates stop cold. You might still see old cached data, but nothing new comes through.
The confusing part is that some features keep working even after the data plan expires. Remote start often continues functioning because it uses a different communication path. This creates a false sense that everything’s fine until you notice your mileage hasn’t updated in weeks. Check your account status in the app or on the Chevy website to confirm your subscription is still active.
3. Corrupted App Cache or Software Glitches
Mobile apps store temporary data to load faster and work more efficiently. Over time, this cached information can become corrupted, causing the app to display old data instead of fetching fresh updates. Your phone thinks it already has the latest information, so it doesn’t bother asking the servers for new data.
Software bugs creep into app updates too. A recent version might have introduced a glitch that prevents proper data synchronization. These issues affect different users randomly based on their phone models, operating systems, and specific app versions.
4. Account Authentication Problems
Your myChevrolet account credentials act like a key that unlocks access to your vehicle’s data. If something goes wrong with how the app verifies your identity, it can’t pull new information from GM’s servers. Password changes, account settings modifications, or server-side authentication issues can all break this connection.
Sometimes the app logs you out partially without showing any obvious signs. You appear logged in, you can access some features, but the data pipeline stays closed. Your credentials might have expired on GM’s end, requiring a fresh login to re-establish the secure connection.
The app stores authentication tokens that eventually expire for security reasons. If your app hasn’t properly refreshed these tokens, it loses permission to access your vehicle’s latest data even though everything looks normal on your screen.
5. Vehicle Software Needs Updating
Your Chevy’s onboard computer system receives over-the-air updates that improve functionality and fix bugs. Outdated vehicle software can prevent proper communication with GM’s servers. The vehicle might collect data but fail to transmit it correctly due to compatibility issues with newer server protocols.
Certain software versions have known bugs that specifically affect data reporting. Your vehicle dutifully tracks mileage, fuel consumption, and diagnostics, but the transmission module fails to package and send that information. Dealerships sometimes discover vehicles running outdated firmware that needs manual updating before app connectivity resumes.
My Chevrolet App Not Updating: How to Fix
Getting your app back in sync with your vehicle usually takes just a few minutes once you identify the right solution. Let’s walk through the most effective fixes starting with the simplest.
1. Force Close and Restart the App
Close the My Chevrolet app completely from your phone’s app switcher, not just by hitting the home button. On iPhones, swipe up from the bottom and flick the app away. Android users should access recent apps and swipe the Chevy app off the screen. Wait about thirty seconds, then open the app fresh.
This simple reset clears the app’s active memory and forces it to request new data from GM’s servers. Many apparent update failures are just the app getting stuck in a temporary state. A clean restart often solves the problem immediately without any further troubleshooting.
After reopening, pull down on the main screen to manually trigger a refresh. You should see a spinning indicator as the app contacts the servers. Give it a full minute to complete the update cycle before deciding if this fixed your issue.
2. Log Out and Back Into Your Account
Tap the menu icon in the app and find the account or settings section. Select the option to sign out completely. Close the app using the method described above, wait a minute, then reopen it and sign back in with your credentials.
This process re-authenticates your access and refreshes the security tokens that connect your account to your vehicle. It’s particularly effective when the problem started after you changed your password or updated account settings. The fresh login re-establishes all the backend connections that enable data flow.
Make sure you’re entering your email and password correctly. Typos or outdated credentials will prevent successful authentication. If you can’t remember your password, use the reset option before attempting to log back in.
3. Clear App Cache and Data
For iPhone users, you’ll need to delete and reinstall the app since iOS doesn’t allow manual cache clearing. Before deleting, make sure you know your login credentials. Remove the app, restart your phone, then download it fresh from the App Store.
Android owners can go to Settings, then Apps, find My Chevrolet, and select “Clear Cache” followed by “Clear Data.” This wipes all stored information without uninstalling. You’ll need to log in again after clearing data, but the app reinstalls aren’t necessary.
Clearing cache removes corrupted temporary files that might be causing display issues. Fresh installation ensures you’re running the latest version without any buggy leftover data from previous updates. After reinstalling or clearing data, give the app a few minutes to sync fully with your vehicle.
4. Check and Update Your Vehicle’s Software
Start your vehicle and let it run for a few minutes while parked. Many Chevys download software updates automatically when connected to cellular networks, but they won’t install until the vehicle is running. Your dashboard might show a notification about available updates that need your approval.
If you don’t see any update prompts, you can check manually through your vehicle’s settings menu. Look for “Software Information” or “Vehicle Updates” in your infotainment system. Some models require you to press and hold certain buttons to access hidden diagnostic menus where update options live.
Dealerships can also check for and install software updates if you’re not comfortable doing it yourself. Call ahead and ask if they can verify your vehicle’s software is current and compatible with the latest app version. This service sometimes costs money, but many dealers include it with other maintenance visits.
5. Verify Your Connected Services Subscription Status
Open the My Chevrolet app and look for account details or subscription information, usually found in the settings or profile section. You should see your plan status and expiration date clearly listed. If expired, you’ll need to purchase a new subscription through the app or Chevy’s website.
Subscription renewals take effect immediately in most cases. Once you’ve paid for the service, force close the app and reopen it. The data connection should restore within a few minutes as GM’s servers recognize your active subscription and begin pushing vehicle information again.
Some owners discover they have trial subscriptions they didn’t know existed. These trials offer full functionality until they expire, then everything stops. Reactivating service requires payment, but at least you’ll know exactly why updates ceased and how to fix it permanently.
6. Move Your Vehicle to Better Cellular Coverage
If you regularly park underground or in metal buildings, try moving your car to an open area with clear sky visibility. Park it there for at least thirty minutes, then check if your app updates. Many connectivity issues resolve simply by giving the vehicle better access to cellular towers.
Your vehicle needs to wake up and establish a connection, which doesn’t happen instantly. After relocating, you might need to lock and unlock the doors or start the engine to wake the vehicle’s systems. Give it time to communicate with GM’s servers before expecting fresh app data.
7. Contact GM Connected Services Support
If none of these solutions work, call GM’s Connected Services team at 1-888-466-3388. Have your VIN handy and be ready to describe what troubleshooting steps you’ve already tried. They can run diagnostics on their end, check server status, and identify problems you can’t see from your phone.
Technical support can verify whether your vehicle is communicating with their servers at all. Sometimes the issue lives entirely on GM’s side, like server outages or database problems affecting specific VINs. They can also confirm subscription status and reset connections that might be stuck in error states. If the problem requires dealership intervention, they’ll tell you exactly what service department needs to check.
Wrapping Up
App connectivity issues rarely mean something serious is wrong with your vehicle. Most cases boil down to simple communication hiccups between your car, the servers, and your phone that you can fix in minutes without tools or technical expertise.
Start with the easy fixes like restarting the app and logging out, then work your way through the other solutions if needed. One of these approaches will almost certainly get your data flowing again. Your Chevy wants to talk to your phone just as much as you want to hear from it.